Guidebook for Airport Terminal Restroom Planning and Design

Some of the most common issues for which airports receive customer comments relate to the convenience, location, design, and cleanliness of terminal restrooms. The unique considerations of airport terminal restrooms include continuous availability and operation, changing passenger demographics, evolving customer expectations, and greater space requirements to accommodate luggage and operational/maintenance needs. Although airports are paying greater attention to restroom facilities, there is a lack of airport-specific guidance for their planning and design. This report provides a step-by-step process to help airport practitioners plan, design, and implement terminal restroom projects. The guidebook’s printed appendixes include a discussion of the restroom of the future. Appendixes A, C-H include case studies, focus group summaries, and a bibliography. Appendix B includes editable restroom evaluation forms. These appendixes are available online and on the CD-ROM (CRP-CD-164) accompanying the print version of the report.

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