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Validation of an Integrated IS Success Model in the Study of E-Government

Waleed Mugahed Al-RahmiKing Saud University, Riyadh 11451, Saudi ArabiaMueen UddinCollege of Computing and IT University of Doha for Science and Technology, Doha, QatarSalem AlkhalafQassim University, Ar Rass, Saudi ArabiaKawther A. Al‐DhlanUniversity of Ha’il, Ha’il, Saudi ArabiaJavier Cifuentes‐FauraUniversity of Murcia, Murcia 30100, SpainAli Mugahed Al-RahmiUniversiti Tun Hussein Onn Malaysia, Johor 86400, MalaysiaAhmad Samed Al‐AdwanAl-Ahliyya Amman University, Amman 19328, Jordan

2022en

ABI

Annotatsiya

Electronic government (E-government) systems are becoming an integral component of government service delivery systems. Because of the rapid growth of Internet and Information System (IS) technologies in Malaysia, E-government systems are becoming more and more necessary. This study examined user attitudes, usage intensions, and satisfaction with E-government systems using the Information System (IS) success model and the Technology Acceptance Model (TAM). This study deployed a questionnaire to 714 E-government users. The questionnaire results were analysed using the structural equation model (SEM). This study found that E-government perceived ease of use and perceived usefulness were strongly influenced by IS success model constructs and perceived trust. This study also found that user attitudes, usage intensions, and satisfaction were strongly influenced by TAM factors.

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Identifikatorlar

DOI: 10.1155/2022/8909724

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