Leveraging Big-Data Management for Production Excellence: Decision-Making Capabilities, Decision Quality, and the Moderating Effect of Manufacturing IT Infrastructure

Research aimed to test the influence of big data management on the operational performance of manufacturing companies by improving the company’s decision-making quality. The moderating influence of information technology infrastructure was also tested. Survey-based cross-sectional quantitative data collected from 320 manufacturing employees using convenient sampling technique. Study results identified that big data analytical management factor significantly influence to the big data decision-making capabilities. In addition, decision making capabilities also significantly influence to the decision-making quality. In other perspectives, big data decision making capabilities also significantly improve decision making quality. Further moderating effect of information and communication technology also strengthen the effect of big data decision making capabilities on decision making quality. The study with this significant moderating effect extended the contribution in the existing research framework with the moderating effect of information and communication technology in strengthening data-driven decision processes. Study also contributed practically to suggest that companies should have proper investment to improve the company’s decision-making process that could strengthen the decision-making capability to improve performance. Study also contributed to help to the manager in focusing on the development of data-driven decision skills to enhance operational performance. Companies can use these insights to build effective data and technology systems that drive better operational performance.

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