Article

Optimization the indicators of quality of service

Zakirov Vakhid MaripovichTashkent State Transport University,Candidate of Technical Sciences,Department of “Radio electronic devices and systems”,Tashkent,Uzbekistan

2021 International Conference on Information Science and Communications Technologies (ICISCT)conference2021en

ABI

Abstract

A method for determining the optimal value of indicators of the quality of customer service is proposed. The method is based on minimizing the generalized indicator - reduced costs. This indicator takes into account, on the one hand, the interests of the company, on the other hand, the interests of service users. The results obtained allow us to select an indicator of the quality of customer service and its normalized value for the provision of various services.

Topics

Advanced Scientific Research Methods Enterprise Management and Information Systems Transportation Systems and Logistics

Identifiers

DOI: 10.1109/icisct52966.2021.9670336

Citations and references

Cited by 1 1 references

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