ANALYSIS OF HOTEL STAFF IN IMPROVING THE QUALITY OF SERVICE IN HOTELS

Abstract

This article examines the impact of hotel employees industry knowledge and skills on customer satisfaction in improving service quality and competitiveness in hotels. During the process analysis, questionnaires were developed and interviews were conducted with hotel staff, customers, and management personnel to determine the interaction of these two variables. Based on the results of the research, ways to gain loyal customers and, as a result, to achieve the economic efficiency of the enterprise, by increasing the potential of personnel, are proposed.

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DOI

10.55439/eit/vol11_iss4/a44

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