Customer Service Quality and Loyalty

66 works

1. Leveraging metaheuristics with artificial intelligence for customer churn prediction in telecom industries

   Ilyоs Abdullaev, Natalia Prodanova, Mohammed Altaf Ahmed +4

   ArticleCustomer churn and segmentationElectronic Research Archive20236 citations

   ABIABI:AkademIndex/openalex/2023.article.000411

2. Optimizing service quality through resource efficiency: An analysis of some strategies for service enterprises

   Nurali Arabov, Sergey Yekimov, Роман Олексенко +6

   ArticleCustomer Service Quality and LoyaltyE3S Web of Conferences20243 citations

   ABIABI:AkademIndex/openalex/2024.article.002756

3. The System Quality and Customer Satisfaction with Website Quality as Mediator in Online Purchasing: A Developing Country Perspectives

   Anil Kumar, Suman Lata

   ArticleTechnology Adoption and User BehaviourJournal of Operations and Strategic Planning20213 citations

   ABIABI:AkademIndex/openalex/2026.other.087579

4. Patient satisfaction with health services in Bangladesh

   Syed Saad Andaleeb, Nazlee Siddiqui, Shahjahan Khandakar

   ArticlePatient Satisfaction in HealthcareHealth Policy and Planning20071 citations

   ABIABI:AkademIndex/openalex/2007.article.000003

5. An examination of trust assurances adopted by top internet retailers: unveiling some critical determinants

   Farhod Karimov, Malaika Brengman

   ArticleTechnology Adoption and User BehaviourElectronic Commerce Research20141 citations

   ABIABI:AkademIndex/openalex/2014.article.000081

6. Model of Assessing the Quality Indicators of the Service Process in Transport

   Vakhid Zakirov

   ArticleBusiness Strategy and InnovationIETE Technical Review20231 citations

   ABIABI:AkademIndex/openalex/2023.article.003522

7. Reassessing customer trust and privacy concerns in omnichannel customer experience

   Hadiqa Riaz, Hassaan Ahmed, Abdul Bashiru Jibril

   ArticleConsumer Retail Behavior StudiesCogent Business & Management20241 citations

   ABIABI:AkademIndex/openalex/2024.article.000520

8. RETRACTED: Enhancing service quality: Key approaches

   Nurali Arabov, Sergey Yekimov, Gulnarakhan Utemuratova +3

   ArticleCustomer Service Quality and LoyaltyE3S Web of Conferences20241 citations

   ABIABI:AkademIndex/openalex/2024.article.003516

9. Configuring the Role of Brand Interactivity, Involvement, and Brand Orientation on Brand Loyalty: Testing of an Integrated Framework in the Hospitality Sector

   Muhammad Imran, Muddasar Ghani Khwaja, Amir Zaib Abbasi +1

   ChapterDigital Marketing and Social MediaTourism, hospitality & event management20241 citations

   ABIABI:AkademIndex/openalex/2024.chapter.000106

10. Does a retailer's performance depend on CSR practices? A stakeholder theory perspective from developing economy

    Anil Kumar, Rohit Kumar Singh

    ArticleCustomer Service Quality and LoyaltyBenchmarking An International Journal20211 citations

    ABIABI:AkademIndex/openalex/2026.other.292055

11. Trust, as a main barrier in adoption to B2C E-Commerce

    B. A. Nagmetov

    ArticleTechnology Adoption and User Behaviour20070 citations

    ABIABI:AkademIndex/openalex/2007.article.000181

12. The effect of web communities on consumers' initial trust in B2C e‐commerce websites

    Malaika Brengman, Farhod Karimov

    ArticleDigital Marketing and Social MediaManagement Research Review20120 citations

    ABIABI:AkademIndex/openalex/2012.article.000002

13. Prospects and Problems of Medical Tourism in Bangladesh

    Muhammad Ziaulhaq Mamun, Syed Saad Andaleeb

    ArticleGlobal Healthcare and Medical TourismInternational Journal of Health Services20130 citations

    ABIABI:AkademIndex/openalex/2013.article.000082

14. Product Development of Forest Health Preserving Tourism

    Wang Jun-fan

    ArticleDiverse Aspects of Tourism ResearchGuangxi Forestry Science20150 citations

    ABIABI:AkademIndex/openalex/2015.article.000673

15. What Determines Tourist Adoption of Hotel Websites for Online Hotel Bookings?

    Suman Lata, Anil Kumar

    ArticleDigital Marketing and Social MediaInternational Journal of Asian Business and Information Management20210 citations

    ABIABI:AkademIndex/openalex/2021.article.001790

16. Does e‐service quality of online grievance redress portals lead to satisfaction? An outlook from the perspectives of <scp>I</scp>ndian youth

    Anil Kumar, Amit Anand Tiwari, Rohit Kumar Singh +1

    ArticleE-Government and Public ServicesJournal of Public Affairs20220 citations

    ABIABI:AkademIndex/openalex/2022.article.001391

17. Use of CRM systems in the activities of business entities of Uzbekistan

    Nafosat Sharopova

    ArticleConsumer Retail Behavior Studies20220 citations

    ABIABI:AkademIndex/openalex/2022.article.009713

18. The intangible values of live streaming and their effect on audience engagement

    Kah Yi Leong, Jessica Sze Yin Ho, Shehnaz Tehseen +2

    ArticleDigital Marketing and Social MediaJournal of Marketing Analytics20230 citations

    ABIABI:AkademIndex/openalex/2023.article.000452

19. Market mavenism, tourists’ co-creation experience, loyalty, vaxication intention: mediating role of travel incentives in the post-COVID-19 environment

    Alhamzah F. Abbas, Muddasar Ghani Khwaja, Amir Zaib Abbasi +1

    ArticleDigital Marketing and Social MediaConsumer Behavior in Tourism and Hospitality20230 citations

    ABIABI:AkademIndex/openalex/2023.article.000580

20. Exploration of the concept of brand love in city branding: antecedents and consequences

    Davood Ghorbanzadeh, KDV Prasad, Natalia Prodanova +3

    ArticleCustomer Service Quality and LoyaltyPlace Branding and Public Diplomacy20230 citations

    ABIABI:AkademIndex/openalex/2023.article.002052

21. A Bibliometric analysis of tourism discourse research articles published between 2012 and 2021

    Zuhra Hakimova

    ArticleDiverse Aspects of Tourism ResearchE3S Web of Conferences20230 citations

    ABIABI:AkademIndex/openalex/2023.article.002402

22. The effect of perceived corporate social responsibility on purchase intention in mobile commerce: mediating roles of trusting beliefs and satisfaction

    Gulrukhsor Urinbaeva, Dilfuzakhon Khasanova, Christopher John Clugston

    ArticleTechnology Adoption and User BehaviourEuropean Journal of Management and Business Economics20230 citations

    ABIABI:AkademIndex/openalex/2023.article.002740

23. INTEGRAL MARKETING: FOUNDATIONS AND DEFINITIONS

    Mukhtasar Mansurdjanovna Ziyaeva

    ArticleManagement and Marketing EducationEuropean Journal of Economics and Management Sciences20230 citations

    ABIABI:AkademIndex/openalex/2023.article.006713

24. ANALYSIS OF HOTEL STAFF IN IMPROVING THE QUALITY OF SERVICE IN HOTELS

    Nigina Rakhmonova

    ArticleCustomer Service Quality and LoyaltyInternational Journal of Economics and Innovative Technologies20230 citations

    ABIABI:AkademIndex/openalex/2023.article.011167

25. Log Out or Stay Connected? Unveiling the Intention for Continuous Use in the Metaverse

    Kim Mee Chong, Tat‐Huei Cham, Evan Lau +2

    ChapterVirtual Reality Applications and ImpactsStudies in computational intelligence20230 citations

    ABIABI:AkademIndex/openalex/2023.chapter.000073