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Prioritizing service quality improvements using servqual and IPA methods

Mochammad Fernando YuliantoIndustrial Engineering Study Program, Universitas Muhammadiyah Sidoarjo, Sidoarjo, IndonesiaWiwik SulistiyowatiIndustrial Engineering Study Program, Universitas Muhammadiyah Sidoarjo, Sidoarjo, IndonesiaInggit MarodiyahIndustrial Engineering Study Program, Universitas Muhammadiyah Sidoarjo, Sidoarjo, IndonesiaIndah Apriliana Sari WulandariIndustrial Engineering Study Program, Universitas Muhammadiyah Sidoarjo, Sidoarjo, IndonesiaAmriddinova Rayhona SadriddinovnaTourism Department, Samarkand Institute of Economics and Service, Samarkand, Uzbekistan
AIP conference proceedingsjournal2026
ABI

Abstract

No abstract available.

Topics

Customer Service Quality and LoyaltyQuality Function Deployment in Product DesignQuality and Supply Management

Identifiers

DOI
10.1063/5.0297424

Citations and references

Cited by 07 references
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