Article

DIGITAL SERVICES AND CUSTOMER EXPERIENCE IN THE HOTEL AND HOSPITALITY INDUSTRY

Ablaizov Akbar Abduvafo o'g'liSamarkand Institute of Economics and Service, PhD Associate Professor

Zenodo (CERN European Organization for Nuclear Research)repository2026en

ABI

Abstract

This study examines digital services and customer experience in the hotel and hospitality industry, focusing on the impact of artificial intelligence, big data analytics, mobile technologies, and automation systems. Based on recent statistical data, the research highlights how digital transformation improves operational efficiency, increases customer satisfaction, and enhances revenue performance in global hospitality businesses. The study also analyzes regulatory frameworks such as GDPR and ISO standards that govern data protection and digital service delivery in the industry.

Topics

AI in Service Interactions Digital Marketing and Social Media Consumer Retail Behavior Studies

Identifiers

DOI: 10.5281/zenodo.20007066

Citations and references

Cited by 00 references

Metrics — AkademScholar