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Work: How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use

  1. Not in our image: rethinking anthropomorphism in expert chatbot design

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    ArticleAI in Service InteractionsAI & Society20250 citations
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  2. The influence of chatbot social presence and media appeal on brand likability and usage intention: Evidence from Coffeehouse brands

    Blend Ibrahim, Razan Awadallah Awwad, Joe Hazzam +2

    ArticleAI in Service InteractionsJournal of Foodservice Business Research20250 citations
    ABI