Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach
Muhammad Shoaib FarooqInstitute of Business and Management, University of Engineering and Technology, Lahore, PakistanMaimoona SalamFaculty of Computer Science and Information Technology, Universiti Malaysia Sarawak, MalaysiaAlain FayolleDepartment of Strategy and Organization, EMLYON Business School, Ecully, FranceNorizan JaafarFaculty of Economics and Business, Universiti Malaysia Sarawak, MalaysiaKartinah AyuppFaculty of Economics and Business, Universiti Malaysia Sarawak, Malaysia
2018en
ABI
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Cited by 20 references