Works citing this work

2 works

Work: Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach

1. Does e‐service quality of online grievance redress portals lead to satisfaction? An outlook from the perspectives of <scp>I</scp>ndian youth

   Anil Kumar, Amit Anand Tiwari, Rohit Kumar Singh +1

   ArticleE-Government and Public ServicesJournal of Public Affairs20220 citations

   ABIABI:AkademIndex/openalex/2022.article.001391

2. Corporate social Responsibility's impact on passenger loyalty and satisfaction in the Chinese airport industry: The moderating role of green HRM

   Chenxing Wang, Taiming Zhang, Rongzhi Tian +4

   ArticleEnvironmental Sustainability in BusinessHeliyon20230 citations

   ABIABI:AkademIndex/openalex/2023.article.000555