Works citing this work

2 works

Work: A typology of consumer dissatisfaction response styles

1. Trust, as a main barrier in adoption to B2C E-Commerce

   B. A. Nagmetov

   ArticleTechnology Adoption and User Behaviour20070 citations

   ABIABI:AkademIndex/openalex/2007.article.000181

2. Power perceptions and modes of complaining in higher education

   Avinandan Mukherjee, Mary Beth Pinto, Neeru Malhotra

   ArticleCommunication in Education and HealthcareService Industries Journal20090 citations

   ABIABI:AkademIndex/openalex/2009.article.000099