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Xizmatlar

Leonard L. Berry

6 ta ish

American Marketing Association

AkademScholarda batafsil koʻrsatkichlar

  1. A Conceptual Model of Service Quality and Its Implications for Future Research

    A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry

    Maqola198510 iqtibos
    ABI

  2. SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

    A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml

    MaqolaOchiq kirish19886 iqtibos
    ABI

  3. The Behavioral Consequences of Service Quality

    Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman

    Maqola19963 iqtibos
    ABI

  4. A Conceptual Model of Service Quality and Its Implications for Future Research

    A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry

    Maqola19853 iqtibos
    ABI

  5. Refinement and reassessment of the SERVQUAL scale.

    A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml

    Maqola19912 iqtibos
    ABI

  6. Servqual : a multiple-item scale for measuring customer perceptions of service quality

    A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry

    Kitob19862 iqtibos
    ABI