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Prioritizing service quality improvements using servqual and IPA methods

Mochammad Fernando YuliantoIndustrial Engineering Study Program, Universitas Muhammadiyah Sidoarjo, Sidoarjo, IndonesiaWiwik SulistiyowatiIndustrial Engineering Study Program, Universitas Muhammadiyah Sidoarjo, Sidoarjo, IndonesiaInggit MarodiyahIndustrial Engineering Study Program, Universitas Muhammadiyah Sidoarjo, Sidoarjo, IndonesiaIndah Apriliana Sari WulandariIndustrial Engineering Study Program, Universitas Muhammadiyah Sidoarjo, Sidoarjo, IndonesiaAmriddinova Rayhona SadriddinovnaTourism Department, Samarkand Institute of Economics and Service, Samarkand, Uzbekistan

AIP conference proceedingsjournal2026

ABI

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Mavzular

Customer Service Quality and Loyalty Quality Function Deployment in Product Design Quality and Supply Management

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DOI: 10.1063/5.0297424

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