Werner H. Kunz

3 ta ish

University of Massachusetts Boston

1. Corporate Digital Responsibility in Service Firms and Their Ecosystems

   Jochen Wirtz, Werner H. Kunz, Nicole Hartley +1

   MaqolaOAOchiq kirish20223 iqtibos

   ABIABI:AkademIndex/2026.other.004557

2. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

   Bart Larivière, David E. Bowen, Tor W. Andreassen +5

   Maqola20172 iqtibos

   ABIABI:AkademIndex/2026.other.706378

3. ChatGPT and service: opportunities, challenges, and research directions

   Μαριάννα Σιγάλα, Keng‐Boon Ooi, Garry Wei-Han Tan +8

   MaqolaOAOchiq kirish20241 iqtibos

   ABIABI:AkademIndex/2026.other.791747