Skip to main content
AkademIndex

Products

For developers

AkademBasesoonOpen API for the ecosystem
Latin
English
← Back to work

Works cited by this work

141 works

Work: Is quality of service along with stakeholder interdependencies imperative for the socially sustainable digital startups?

  1. When to use and how to report the results of PLS-SEM

    Joseph F. Hair, Jeffrey J. Risher, Marko Sarstedt +1

    Article201853 citations
    ABI
  2. A primer on partial least squares structural equation modeling (PLS-SEM)

    Adrián Leguina

    Article201524 citations
    ABI
  3. Understanding Customer Experience Throughout the Customer Journey

    Katherine N. Lemon, Peter C. Verhoef

    Article20167 citations
    ABI
  4. Business models and dynamic capabilities

    David J. Teece

    Article20175 citations
    ABI
  5. E-S-QUAL

    A. Parasuraman, Valarie A. Zeithaml, Arvind Malhotra

    Article20043 citations
    ABI
  6. Refinement and reassessment of the SERVQUAL scale.

    A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml

    Article19912 citations
    ABI
  7. Customer satisfaction, customer retention, and market share

    Roland T. Rust, Anthony J. Zahorik

    Article19932 citations
    ABI