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Работы, на которые ссылается эта работа

Работ: 141

Работа: Is quality of service along with stakeholder interdependencies imperative for the socially sustainable digital startups?

  1. When to use and how to report the results of PLS-SEM

    Joseph F. Hair, Jeffrey J. Risher, Marko Sarstedt +1

    Статья2018Цитирований: 53
    ABI
  2. A primer on partial least squares structural equation modeling (PLS-SEM)

    Adrián Leguina

    Статья2015Цитирований: 24
    ABI
  3. Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R

    Joseph F. Hair, G. Tomas M. Hult, Christian M. Ringle +3

    Книга2021Цитирований: 16
    ABI
  4. Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics

    Claes Fornell, David F. Larcker

    Статья1981Цитирований: 10
    ABI
  5. A Conceptual Model of Service Quality and Its Implications for Future Research

    A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry

    Статья1985Цитирований: 8
    ABI
  6. Understanding Customer Experience Throughout the Customer Journey

    Katherine N. Lemon, Peter C. Verhoef

    Статья2016Цитирований: 7
    ABI
  7. Business models and dynamic capabilities

    David J. Teece

    Статья2017Цитирований: 5
    ABI
  8. Digital Innovation Management: Reinventing Innovation Management Research in a Digital World

    Satish Nambisan, Kalle Lyytinen, Ann Majchrzak +1

    Статья2017Цитирований: 4
    ABI
  9. E-S-QUAL

    A. Parasuraman, Valarie A. Zeithaml, Arvind Malhotra

    Статья2004Цитирований: 3
    ABI
  10. Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge

    Valarie A. Zeithaml, A. Parasuraman, Arvind Malhotra

    Обзорная статья2002Цитирований: 3
    ABI
  11. Refinement and reassessment of the SERVQUAL scale.

    A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml

    Статья1991Цитирований: 2
    ABI
  12. Omni-channel banking integration quality and perceived value as drivers of consumers’ satisfaction and loyalty

    Manel Hamouda

    Статья2019Цитирований: 2
    ABI
  13. Predicting unit performance by assessing transformational and transactional leadership.

    Bernard M. Bass, Bruce J. Avolio, Dong I. Jung +1

    Статья2003Цитирований: 2
    ABI
  14. Customer satisfaction, customer retention, and market share

    Roland T. Rust, Anthony J. Zahorik

    Статья1993Цитирований: 2
    ABI