Skip to main content
AkademIndex

Products

For developers

AkademBaseOpen API for the ecosystem
← Back to work

Works citing this work

5 works

Work: SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

  1. The System Quality and Customer Satisfaction with Website Quality as Mediator in Online Purchasing: A Developing Country Perspectives

    Anil Kumar, Suman Lata

    ArticleTechnology Adoption and User BehaviourJournal of Operations and Strategic Planning20213 citations
    ABI

  2. Intellectual progression of green service research: a bibliometric examination and avenues for future research

    Oluwatobi A. Ogunmokun, Juliet E. Ikhide, Christian Nedu Osakwe +1

    ArticleEnvironmental Sustainability in BusinessCogent Social Sciences20241 citations
    ABI

  3. Assessing the Effectiveness of Digital Marketing in Enhancing Tourist Experiences and Satisfaction: A Study of Thailand’s Tourism Services

    Mohammed Ali Sharafuddin, Meena Madhavan, Sutee Wangtueai

    ArticleDigital Marketing and Social MediaAdministrative Sciences20240 citations
    ABI

  4. RETRACTED: Empirical nexus of corporate social responsibility, service quality, corporate reputation and brand preference: evidence from Iranian healthcare industry

    Davood Ghorbanzadeh, Teddy Chandra, Samariddin Elmirzaev +3

    ArticleCorporate Identity and ReputationJournal of Health Organization and Management20240 citations
    ABI

  5. The Effect of Service Quality on User Satisfaction with Perceived Usefulness as an Intervening Variable

    Maryani Maryani, Nurul Qomariah, Ni Nyoman Putu Martini +1

    ArticleCustomer Service Quality and LoyaltyIlomata International Journal of Management20250 citations
    ABI